Quick Guide to Using Our Support Center

Step 1: Selecting the Appropriate Channel

Please visit our website at support.expresshood.com and select the channel through which you purchased your product, whether it was in-store or via any of our online platforms.

Step 2: Fill in the Support Form

Once you have selected the appropriate platform, begin by filling out the support form. Please include the information you received at the time of purchase, such as your order or invoice number. Also, provide your full name and contact details. This will help us to efficiently process your request and provide prompt assistance.

What to Expect?

Processing Time:

After you submit your claim, one of our support agents will contact you within 24 hours via email to offer a potential resolution for your support case.

Operating Hours:

Our customer service department operates Monday to Friday, from 10 AM to 9 PM Eastern Standard Time (EST).

**Important Notice:

Please be aware that issues related to product damage, warranty claims, and product malfunctions are exclusively handled through this platform, following the provided support workflow. We are unable to address these specific cases over the phone or in our stores.