To ensure accurate processing of your request, this form is exclusively for customers who have made online purchases through If your purchase was made in-store or through a sales representative, please return to the previous menu and select the “In-Store Purchase” option. For returning to the previous menu, click here.

Note: Your order number should begin with “TPH-” followed by a sequence of 4 to 6 digits. (Example: TPH-16985)

Please note that supplying precise and accurate information will enable our support team to quickly and efficiently locate and address your profile, ensuring prompt and effective service.